Protecting Your Data Is Our Commitment

This privacy policy applies to all users of the ai237 platform. When you visit the ai237 website, create an account, or use any of our services, you are considered to have automatically accepted the terms of this policy.

ai237 is a trusted platform providing online entertainment services to Bangladeshi users. We place the highest importance on the privacy and security of your personal information. This document clearly explains what information we collect, why we collect it, and how we keep it secure.

This policy may change from time to time. If any significant changes are made, we will publish them on our website. This page will be considered the most current version.

ai237 collects two types of information — information you provide directly and information collected automatically.

2.1 Information You Provide Directly

When you register or use our services, you may be required to provide the following information:

• Full name and date of birth (for age verification — only for those aged 21 or older)
• Email address and mobile number (for communication)
• Username and password (for account security)
• Mobile banking details such as bKash, Nagad, Rocket, or Upay number (for completing transactions)
• Bank account details (for bank transfers)
• National ID card or other identity document information (for identity verification)

2.2 Automatically Collected Information

The following information is collected automatically while you use our website:

• IP address and device type
• Browser version and operating system information
• Pages you visit and time spent on them
• Login and logout times and dates
• Gaming activity history (bet type, amount, and outcome)
• Data collected through cookies and similar tracking technologies

ai237 uses your information only for specific and lawful purposes. These are explained in detail below:

3.1 Account Management & Identity Verification

We use your basic information to create, maintain, and secure your account. Age verification is also an important step in ensuring responsible gaming.

3.2 Financial Transaction Processing

The necessary financial information is used to process your deposit and withdrawal requests. ai237 handles transactions via bKash, Nagad, Rocket, Upay, and bank transfer, and a minimum deposit and withdrawal limit of ৳500 applies to all these methods.

3.3 Customer Support

We use your contact information to communicate with you effectively and to provide 24/7 support. Our team provides assistance in Bengali and English.

3.4 Security & Fraud Prevention

Collected information is used to ensure platform security and to detect any form of fraud, unauthorized access, or suspicious activity.

3.5 Service Quality Improvement

Overall usage patterns are analyzed to further improve the user experience and raise the quality of our services. This analysis is never used to identify you personally.

ai237 never sells or rents your personal information. However, information may be shared with third parties in the following limited circumstances:

• Payment processors: Only the necessary transaction information is shared with the relevant financial service providers to complete bKash, Nagad, Rocket, Upay, and bank transfer transactions.
• Technology service providers: Companies providing website operation, hosting, and security services are given access only to information related to those services.
• Legal obligations: Information may be provided to the relevant authorities in accordance with a valid legal directive or court order.
• Fraud prevention: In the event of a serious security threat, relevant authorities may be provided with information.

Cookies and similar technologies are used on the ai237 website. Cookies are small data files stored in your browser that help improve your browsing experience.

5.1 Cookies We Use

• Essential cookies: Essential for maintaining login sessions and operating basic website functions. Without these, the website will not work properly.
• Performance cookies: Help improve service quality by analyzing which sections of the website are used most.
• Functionality cookies: Help remember your preferences such as language or display settings.

5.2 Cookie Control

You can control or delete cookies from your browser settings. However, disabling essential cookies may limit some features of the website.

ai237 applies industry-standard security measures to keep your information secure. Our key security steps are:

Please note, however, that no method on the internet is 100% secure. We strive to ensure maximum protection, but absolute certainty cannot be guaranteed in the event of a data breach. If you notice any suspicious activity, contact us immediately.

ai237 retains your information only for as long as necessary. The retention period depends on the type and purpose of the information:

• Account information: Retained for the entire duration your account is active. It may also be kept for a defined period after account closure to meet legal requirements.
• Transaction records: Financial transaction details are retained for an extended period, as they may be needed for dispute resolution and legal compliance.
• Gaming history: Records of gaming activity are retained to ensure responsible gaming and to resolve any disputes.
• Technical logs: Automatically generated technical logs are retained for a short period for cybersecurity analysis.

As a user of ai237, you have certain important rights regarding your personal information:

• Right to access: You can request to know what information ai237 holds about you.
• Right to correction: If any of your information is incorrect or incomplete, you can request that it be corrected.
• Right to deletion: In certain circumstances, you can request that your information be deleted. However, it may not be possible to delete all information due to legal obligations.
• Right to object to processing: You can object to your information being used for specific purposes.
• Right to data portability: You can request your information in a structured, readable format.

To exercise any of the above rights, please contact our support team. We will process your request as quickly as possible.

ai237 strictly does not provide services to anyone under the age of 21. We ensure that minors are unable to use our platform.

We do not knowingly collect information from anyone under the age of 21. If we become aware that a minor has registered on our platform, we will immediately close that account and securely delete all associated information.

ai237 may change or update this privacy policy from time to time. Reasons for changes may include:

• Changes in the scope or nature of our services
• Technological improvements or adoption of new security measures
• Alignment with legal or regulatory changes
• Improvements based on user feedback and suggestions

If any significant changes are made, we will publish a notice on our website. Continued use of the platform after an update will be taken as acceptance of the revised policy. We therefore recommend visiting this page regularly.

If you have any questions or concerns about this privacy policy, or if you wish to exercise any rights regarding your information, please contact us through the following: